Responsibility depends on the selected plan and accepted scope. Some responsibilities belong to MySiteCare, some remain with the Client, and some depend on third-party providers.
Website Responsibility and Ownership Agreement, Philippines
These Terms & Conditions govern website services provided in the Philippines by MySiteCare Website Application Services.
Please read them carefully before ordering, subscribing, creating an account, approving a quotation, or making a payment.
These Terms explain what MySiteCare is responsible for, what the Client remains responsible for, what is included in each plan, what is excluded, how ownership works, how payments work, and what happens if the service ends.
1. Service Provider
These Terms are entered into with:
Jeanjen Sisoy Luberio, sole proprietor doing business as MySiteCare Website Application Services Trading brand: MySiteCare DTI Business Name No.: 7934250 Business structure: Single proprietorship, Republic of the Philippines Website: mysitecare.eu/ph Email: info@mysitecare.eu Phone: +63 931 825 9615 Registered / Business Address: Tampocon II, 6210 Ayungon, Negros Oriental, Philippines
For privacy and security reasons, MySiteCare does not publish its TIN, BIR portal credentials, bank details, private contact details, or other sensitive information on the website.
2. Acceptance of These Terms
These Terms become binding when the Client does at least one of the following:
Accepts a written quotation, proposal, order, checkout page, invoice, or service agreement that refers to these Terms.
Checks an acceptance box during checkout or account creation.
Electronically signs or approves an order that refers to these Terms.
Makes payment after being given access to these Terms.
Mere browsing of the website does not, by itself, create a Website Responsibility or Website Ownership service agreement.
MySiteCare may keep an electronic record of acceptance, including the Terms version, acceptance date and time, Client account, order or invoice reference, and related transaction evidence where appropriate.
3. Core Principle
MySiteCare is a website responsibility service.
It does not sell marketing results, business growth, search rankings, traffic, leads, conversions, sales, or revenue.
MySiteCare offers two main service models:
Website Ownership, where the Client pays for a website project and receives agreed ownership rights after full payment.
Website Responsibility, where the Client subscribes to an ongoing plan and MySiteCare remains the technical point of responsibility only within the selected plan scope.
Responsibility is not unlimited.
MySiteCare is responsible only for the services expressly included in the selected plan, order, quotation, invoice, or written agreement. The Client remains responsible for Client Materials, business decisions, legal compliance, payments, approvals, account credentials, and actions outside the agreed scope.
4. Order of Documents
If documents conflict, they apply in this order unless a written agreement clearly says otherwise:
Signed or expressly accepted custom service agreement.
Accepted quotation, proposal, checkout order, or service order.
Applicable service schedule or plan-specific terms.
These Terms.
Public pricing or marketing pages.
Invoices record the commercial transaction. They do not silently expand or change the service scope unless they clearly say so and are accepted by both parties.
5. Pricing Authority
Published plan prices apply only to the standard scope described for that plan.
If a website, takeover, hosting requirement, urgency level, custom feature, risk level, or responsibility requirement falls outside the standard scope, MySiteCare will provide a separate quotation before charging the Client or starting additional paid work.
No page, email, chat, invoice, or sales message may promise a different price or scope unless it is part of an accepted order or written agreement.
6. Taxes, Invoices, and Receipts
Prices are stated in Philippine pesos for the Philippines service track unless another currency is clearly agreed.
Applicable taxes, if any, are shown where required. Taxes, invoicing, receipts, and withholding treatment follow MySiteCare's registered Philippine tax status and applicable BIR requirements.
Where a Client is legally required to withhold tax from a payment, the Client is responsible for remitting the withholding as required by law and providing MySiteCare with the applicable withholding certificate.
MySiteCare may issue paper or electronic invoices or receipts where required or appropriate.
No tax estimate, dashboard label, billing calculation, or automated status should be treated as final tax advice.
7. Service Models
7.1 Website Ownership
Website Ownership is a one-time website project.
The standard published price is:
₱42,000 one-time for the standalone Website Ownership package, subject to the accepted scope and applicable taxes where required. Optional Assisted Setup & Launch is a separate ₱21,000 one-time service; combined total ₱63,000.
Under this model, the Client receives the agreed website deliverables after full payment and completion of the agreed project scope.
Website Ownership does not include ongoing maintenance, hosting, backups, monitoring, security updates, fixes, support, edits, SEO, paid ads, marketing, business growth, or future changes unless these are separately agreed in writing.
Any future work after delivery requires a separate quote and acceptance.
7.2 Website Responsibility
Website Responsibility is an ongoing subscription service.
Under this model, the website exists as part of an ongoing responsibility relationship. The Client receives the right to use the website while the subscription is active, but ownership of MySiteCare technology, reusable systems, templates, code, and provider-created subscription website materials does not transfer unless expressly purchased or assigned in writing.
Monthly subscription payments do not automatically create ownership rights.
MySiteCare assumes technical responsibility only within the selected plan scope.
8. Subscription Plans
Each subscription plan includes only what is expressly listed on the pricing page, accepted order, quotation, invoice, or written agreement.
Anything not expressly included is excluded by default.
8.1 Maintenance Only
₱3,500 per month
Includes:
Hosting.
Core system updates.
Regular backups.
Excludes:
Monitoring.
Troubleshooting.
Fixing errors.
Responsibility for failures.
Website edits.
SEO, marketing, paid ads, or traffic results.
Major changes, redesigns, integrations, or feature development.
Under this plan, the Client remains responsible for the website. MySiteCare performs routine maintenance tasks only.
If a routine update cannot be completed safely, MySiteCare may defer the update. If corrective work is needed beyond routine maintenance, it may require a separate quote unless the issue was caused by MySiteCare's own breach of the accepted maintenance scope.
8.2 Responsibility Plan
₱7,500 per month
Includes:
Website build or takeover within the accepted standard scope.
Hosting.
Core updates.
Regular backups.
Uptime and system issue monitoring.
Fixes for issues caused by updates or system failures within the plan scope.
One technical point of responsibility for included services.
Up to 30 minutes of small website edits per calendar month.
Excludes:
SEO guarantees.
Traffic, lead, conversion, revenue, or ranking guarantees.
Paid advertising services.
Major redesigns.
New features.
New pages unless agreed.
Custom integrations.
Content creation beyond small edits.
Legal, accounting, tax, regulatory, or industry-specific compliance work.
Issues caused by Client actions, unauthorized third parties, or services outside MySiteCare's reasonable control.
8.3 Priority & Reputation Care
₱14,500 per month
Includes everything in the Responsibility Plan, plus:
Priority handling compared with lower-tier non-critical requests.
Proactive checks.
Manual review of important website issues.
Higher attention for reputation-sensitive businesses.
Priority means MySiteCare places eligible requests ahead of lower-tier non-critical requests. It does not guarantee a specific response time, repair time, uptime percentage, sales result, SEO result, or business outcome unless a separate written service level is accepted.
This plan is intentionally limited. MySiteCare may refuse or separately quote work that creates unreasonable risk, excessive workload, unclear responsibility, or obligations outside the plan.
9. Edit Policy
Included edits under a plan are limited to the exact edit allowance stated for that plan.
For the Responsibility Plan and Priority & Reputation Care Plan, the standard included allowance is:
30 minutes of small website edits per calendar month.
The edit allowance:
Does not roll over.
Cannot be accumulated.
Cannot be transferred to another website or client.
Applies only to small, non-structural, website-related edits.
Excluded work includes:
Major redesigns.
New pages.
New sections.
New features.
New integrations.
Custom coding.
Copywriting beyond small edits.
SEO campaigns.
Paid ads.
Branding work.
Legal, tax, medical, financial, or regulated-industry content review.
Additional work requires a separate quote and approval before it begins.
10. No Marketing or Business Guarantees
MySiteCare does not guarantee:
Search engine rankings.
Website traffic.
Leads.
Conversions.
Sales.
Revenue.
Paid-ad results.
Google approval.
Social media results.
Business growth.
Customer trust.
Reputation recovery.
A working website can support a business, but it does not guarantee business success.
Any SEO, advertising, analytics, or content-related discussion is informational unless a separate written service agreement expressly includes that work.
11. Client Responsibilities
The Client is responsible for:
Providing accurate and complete business information.
Reviewing drafts, pages, invoices, and service details promptly.
Approving or rejecting work in a reasonable time.
Providing lawful text, images, trademarks, logos, and business claims.
Making sure website content complies with laws and industry rules that apply to the Client's business.
Protecting passwords, accounts, devices, and credentials under the Client's control.
Paying invoices on time.
Telling MySiteCare about known risks, changes, outages, suspicious activity, or urgent issues.
Not making unauthorized changes that break or weaken the website.
Not using the website for illegal, abusive, misleading, fraudulent, infringing, or harmful activity.
MySiteCare is not responsible for problems caused by false information, missing information, unlawful content, delayed approvals, Client-controlled accounts, unauthorized changes, or the Client's failure to meet these responsibilities.
12. Domains, Hosting, and Accounts
Domain ownership, hosting control, DNS access, email accounts, analytics accounts, payment accounts, and third-party platform accounts must be handled according to the accepted order or written agreement.
Unless otherwise agreed:
The Client should own or control the Client's domain name.
MySiteCare may manage technical settings where needed to provide the service.
Client-owned domains, trademarks, business names, customer data, and supplied content do not become MySiteCare property.
MySiteCare-owned hosting, tools, templates, code, dashboards, admin systems, and provider materials remain MySiteCare property.
If MySiteCare registers, configures, or manages a domain or third-party account for the Client, the parties should clearly record who owns it, who controls it, who pays for it, and what happens when the service ends.
13. Intellectual Property and Ownership
Ownership is separated into different categories.
13.1 Client Materials
The Client keeps ownership of materials the Client already owns or supplies, including:
Business name.
Trademarks.
Logos.
Photos.
Videos.
Written content.
Product or service information.
Customer data.
Pre-existing website materials.
Client-owned accounts and domains.
The Client gives MySiteCare a limited license to use Client Materials only as needed to provide the agreed services.
The Client confirms that it has the right to provide and use those materials.
13.2 MySiteCare Materials
MySiteCare keeps ownership of its own materials, including:
Reusable code.
Templates.
Frameworks.
Components.
Internal tools.
Admin systems.
Portal systems.
Automation.
Processes.
Know-how.
Design patterns.
Provider-created subscription website materials unless transferred in writing.
13.3 Third-Party Materials
Third-party assets, plugins, libraries, fonts, software, images, services, and platforms remain subject to their own licenses and terms.
The Client may need to pay for or maintain certain third-party licenses, subscriptions, or accounts where required.
13.4 Ownership Website Deliverables
Under the Website Ownership model, agreed website deliverables transfer only after full payment and only to the extent stated in the accepted order or written transfer agreement.
Unless expressly included, ownership transfer does not include MySiteCare's reusable tools, internal systems, proprietary codebase, admin systems, automation, know-how, or third-party materials that cannot legally be transferred.
13.5 Subscription Website License
Under a Website Responsibility subscription, the Client receives a limited right to use the subscription website while the subscription is active and paid.
That right ends when the subscription ends unless the Client has purchased ownership or a separate transfer agreement is signed.
14. Third-Party Services
Websites may depend on third-party services such as hosting providers, domain registrars, DNS providers, email providers, payment processors, plugins, APIs, analytics tools, ad networks, content delivery networks, security tools, or external platforms.
MySiteCare does not control the independent operation of those third-party services.
MySiteCare is not responsible for outages, policy changes, price changes, service limits, account suspensions, provider failures, or external interruptions caused solely by third parties outside MySiteCare's reasonable control.
This does not remove MySiteCare's responsibility for its own breach, negligence, configuration error, or failure to perform obligations expressly included in the selected plan or accepted order.
15. Payments, Billing, and Suspension
Subscriptions are billed monthly in advance unless otherwise agreed.
The Client must pay all invoices by the due date stated on the invoice or checkout page.
If payment fails or becomes overdue, MySiteCare may:
Send payment reminders.
Retry the payment where supported.
Pause non-critical work.
Suspend hosting, support, monitoring, edits, or account access after notice where reasonable.
Terminate the service for continued non-payment.
Suspension does not remove the Client's obligation to pay amounts already due.
MySiteCare is not responsible for losses caused by suspension due to non-payment, except where prohibited by law or caused by MySiteCare's own error.
16. Cancellation and Refunds
16.1 Subscription Cancellation by Client
The Client may cancel a subscription before the next renewal period unless the accepted order states a different minimum term or notice period.
Cancellation normally takes effect at the end of the current paid billing period.
Partial-month refunds are not provided unless required by law, expressly agreed, or caused by MySiteCare's failure to provide the paid service.
16.2 Website Ownership Project Cancellation
If the Client cancels a Website Ownership project before work begins, MySiteCare may refund amounts paid after deducting non-refundable third-party costs and reasonable administrative costs.
If work has already begun, MySiteCare may retain payment for work already performed, time spent, third-party costs incurred, and committed project resources.
Any refund will depend on the accepted order, work already completed, and applicable law.
16.3 MySiteCare Failure to Deliver
If MySiteCare materially fails to provide an agreed service, the Client should submit a complaint under the complaint process in these Terms.
Where required by applicable law, the Client may have remedies such as correction, completion, refund, or other available relief.
16.4 Duplicate or Incorrect Charges
If the Client believes a charge is incorrect, the Client should contact MySiteCare promptly with the invoice number, payment proof, and explanation.
If MySiteCare confirms that a duplicate or incorrect charge was made, MySiteCare will correct it or issue an appropriate refund.
17. Termination
17.1 Termination by Client
The Client may terminate a subscription effective at the end of the current billing period by giving notice through the approved contact channel, unless a different written term applies.
17.2 Termination by MySiteCare Without Cause
MySiteCare may terminate an ongoing subscription without cause by giving at least 30 calendar days' notice where reasonably possible.
17.3 Termination by MySiteCare for Cause
MySiteCare may suspend or terminate services sooner if:
The Client does not pay overdue amounts.
The Client uses the website for unlawful, abusive, fraudulent, misleading, infringing, or harmful activity.
The Client creates a security risk.
The Client repeatedly breaches these Terms.
The Client provides false or misleading information.
The Client's conduct creates unreasonable legal, technical, reputational, or operational risk.
A third-party service required for the website becomes unavailable, unlawful, or commercially unreasonable to continue.
17.4 Effect of Termination
When a subscription ends:
MySiteCare may stop hosting, monitoring, updates, backups, edits, support, and portal access.
The Client's right to use subscription website materials ends unless ownership has been purchased or a transfer agreement is signed.
Client Materials remain owned by the Client.
Client-owned domains, trademarks, business content, and customer data do not become MySiteCare property.
Outstanding invoices remain payable.
Transfer, export, or handover assistance may require a separate quote unless included in the accepted order.
MySiteCare may retain backup, billing, accounting, audit, tax, legal, support, and security records as needed for legitimate business, legal, tax, or compliance purposes.
18. Data Export and Handover
If the service ends, the Client may request a reasonable export of Client Materials that MySiteCare still holds and can lawfully provide.
Depending on the service model and accepted order, this may include:
Client-provided text.
Client-provided images.
Business information.
Certain website content.
Certain account records.
Certain billing records.
This does not include MySiteCare proprietary code, templates, internal systems, admin tools, reusable components, trade secrets, credentials, security configurations, or third-party materials that cannot be transferred.
A handover or migration may require a separate fee, especially where technical work, third-party coordination, or manual assistance is needed.
19. Previews, Drafts, and Demonstration Websites
Preview websites, drafts, mockups, concept sites, and demonstration websites remain MySiteCare property unless a written agreement says otherwise.
They are temporary, non-binding, and provided only to show a possible direction.
They do not create an obligation for MySiteCare to deliver the preview as final work unless a plan, quotation, or project is accepted and paid.
A demo or concept site for a real business does not mean that business has approved, commissioned, endorsed, or adopted the website unless that is clearly and truthfully stated.
20. Confidentiality
Both parties may receive non-public information from the other party.
Each party agrees to use reasonable care to protect confidential information and not disclose it except as needed to perform the service, comply with law, obtain professional advice, process payments, operate systems, or enforce rights.
Confidential information does not include information that is already public, independently developed, lawfully received from another source, or required to be disclosed by law or competent authority.
21. Security and Account Access
The Client must keep login details, devices, email accounts, domain accounts, hosting accounts, and third-party platform accounts secure.
MySiteCare may refuse to use or store unsafe credentials, may request safer access methods, and may suspend work where account access creates unreasonable risk.
The Client must notify MySiteCare promptly if the Client suspects unauthorized access, compromised credentials, account takeover, malware, phishing, or other security issues.
MySiteCare may take emergency action to protect the website, systems, data, or other clients where a security risk is reasonably suspected.
22. Privacy and Cookies
Personal data is processed according to MySiteCare's Privacy Policy and Cookie Policy.
For the Philippines service track, MySiteCare aims to handle personal data in accordance with the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission.
Where MySiteCare processes personal data for its own billing, accounts, support, legal, tax, analytics, or business records, MySiteCare acts according to its own Privacy Policy.
Where MySiteCare hosts or manages a Client website that contains personal data controlled by the Client, the Client remains responsible for the lawful collection, content, notices, permissions, and use of that data unless a separate written data-processing agreement says otherwise.
23. Advertising, Analytics, and Tracking
MySiteCare may use analytics, cookies, advertising systems, or tracking tools only where configured and legally appropriate.
Ads should not appear on checkout pages, billing pages, payment pages, private customer account pages, admin pages, tax pages, or other sensitive pages.
Advertising systems are not guaranteed to be approved, active, profitable, risk-free, or suitable for every page.
Cookie consent and privacy rules must be followed where required.
24. Limitation of Liability
To the maximum extent permitted by applicable law, MySiteCare is not liable for:
Indirect damages.
Consequential damages.
Loss of profit.
Loss of revenue.
Loss of business opportunity.
Loss of goodwill.
Business interruption.
Loss caused by Client delay, Client error, unlawful Client content, or unauthorized Client-side changes.
Loss caused solely by third-party outages or services outside MySiteCare's reasonable control.
For subscription services, MySiteCare's aggregate contractual liability for ordinary direct damages arising from an affected service will not exceed the fees actually paid by the Client for that affected service during the six months immediately before the event giving rise to the claim.
For a one-time Website Ownership project, MySiteCare's aggregate contractual liability for ordinary direct damages will not exceed the amount actually paid by the Client for that project.
Nothing in these Terms excludes or limits liability where exclusion or limitation is not allowed by Philippine law, including liability that cannot lawfully be waived, fraud, bad faith, or other mandatory liabilities.
25. Force Majeure
MySiteCare is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, fires, floods, typhoons, earthquakes, power failures, internet outages, war, civil unrest, government action, regulatory changes, labor disruptions, third-party platform failures, payment processor outages, cyberattacks, or other events that could not reasonably be prevented.
MySiteCare will try to resume affected services when reasonably possible.
26. Complaints and Internal Redress
Clients may submit service complaints to:
The complaint should include:
Client name.
Business name.
Website or account involved.
Invoice or order number if available.
Description of the issue.
Screenshots, payment proof, or supporting details if relevant.
The requested resolution.
MySiteCare will maintain an accessible internal process for reviewing complaints and will attempt to respond and resolve issues promptly.
Where Republic Act No. 11967 applies, the internal redress mechanism may be considered exhausted if the complaint remains unresolved after seven calendar days from filing, without prejudice to rights or remedies available under applicable law.
27. Notices
MySiteCare may send notices through email, the Client portal, invoice notes, account messages, or other contact details provided by the Client.
The Client is responsible for keeping contact details accurate and checking messages related to billing, service status, security, renewal, suspension, termination, or legal updates.
28. Changes to These Terms
MySiteCare may update these Terms from time to time.
Changes apply prospectively.
Material changes affecting an existing paid subscription, including changes to pricing, ownership, scope, liability, termination, or payment obligations, will be notified to the Client before they take effect unless immediate change is required by law, security, fraud prevention, payment provider rules, or urgent operational necessity.
A material commercial change will normally apply from the next renewal period after notice, not retroactively to a completed or already-paid service period.
MySiteCare may keep records of the Terms version accepted by each Client.
29. Governing Law, Complaints, and Jurisdiction
These Terms are governed by the laws of the Republic of the Philippines.
The parties should first use the internal complaint and redress process described in these Terms where applicable.
Nothing in these Terms prevents a party from using mandatory rights, remedies, complaint channels, regulatory processes, consumer protections, privacy remedies, alternative dispute resolution, or court remedies available under applicable law.
Subject to mandatory legal rights and regulatory jurisdiction, disputes may be brought before the appropriate courts or competent authorities in the Philippines.
30. Severability
If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts will continue to apply to the extent permitted by law.
The invalid part should be interpreted or replaced in a way that most closely reflects the original purpose while remaining lawful.
31. No Waiver
If MySiteCare does not immediately enforce a right under these Terms, that does not mean MySiteCare waives that right.
A waiver is effective only if made clearly and in writing.
32. Assignment and Subcontractors
The Client may not assign or transfer the service agreement without MySiteCare's written approval.
MySiteCare may use subcontractors, service providers, software providers, hosting providers, payment processors, or professional advisers where reasonably needed to provide the service, operate the business, comply with law, or protect its rights.
MySiteCare remains responsible for its own obligations under these Terms, subject to the limits and exclusions stated here.
33. Entire Agreement
These Terms, together with the accepted order, quotation, invoice, plan description, service schedule, Privacy Policy, Cookie Policy, and any signed agreement, form the agreement between the parties for the relevant service.
They replace prior discussions, messages, drafts, or informal statements about the same service unless a written agreement clearly says otherwise.
34. Contact
For questions, service issues, complaints, billing concerns, or legal notices, contact:
MySiteCare Website Application Services Email: info@mysitecare.eu Phone: +63 931 825 9615 Registered / Business Address: Tampocon II, 6210 Ayungon, Negros Oriental, Philippines
Internal Review Note