Responsibility depends on the selected plan and accepted scope. Some responsibilities belong to MySiteCare, some remain with the Client, and some depend on third-party providers.
Website Responsibility & Ownership Agreement
These Terms & Conditions govern website building, maintenance, hosting, monitoring, support, responsibility, handover, and related services provided by MySiteCare.
These Terms are written for business and professional clients.
1. Service Provider and Contact Details
The service is operated by Jeanjen Sisoy Luberio, doing business as MySiteCare Website Application Services.
Registered business identity: MySiteCare Website Application Services DTI Business Name No.: 7934250 Registered country: Republic of the Philippines Registered / Business Address: Tampocon II, 6210 Ayungon, Negros Oriental, Philippines MySiteCare primarily serves business customers in the Philippines and also offers digital website services to business customers in Europe and other international markets. Email: info@mysitecare.eu Phone: +63 931 825 9615 Website: mysitecare.eu
2. Business Customers Only
MySiteCare's EU / international services are offered to businesses, self-employed professionals, organisations, and persons purchasing for purposes related to their trade, business, craft, or profession.
They are not intended for private consumer use unless MySiteCare expressly agrees otherwise in writing.
By accepting an Order, quotation, checkout, subscription, or written service agreement, the Client confirms that:
The service is being purchased for business or professional purposes.
The person accepting the agreement has authority to bind the Client.
The Client is not purchasing primarily as a private consumer.
If MySiteCare expressly accepts a consumer customer, additional consumer-law terms, cancellation rights, disclosures, and protections may apply.
3. Acceptance of These Terms
These Terms become binding when the Client affirmatively accepts them in connection with an Order, quotation, checkout, subscription, account registration, payment process, or written service agreement.
MySiteCare may keep an electronic record of:
The Terms version accepted.
The date and time of acceptance.
The Order, subscription, invoice, or account involved.
The Client details used during acceptance.
The plan, price, and scope accepted.
Merely visiting or browsing the public website does not by itself create a service contract.
4. Contract Documents and Order of Precedence
A MySiteCare service relationship may involve several documents.
These may include:
A signed or electronically accepted service agreement.
An accepted Order.
An accepted quotation.
A checkout record.
An invoice.
A plan description.
Clear Payment Terms.
These Terms & Conditions.
Privacy Notice, Cookie Notice, and data-processing terms where applicable.
General website copy, FAQ pages, or explanatory materials.
If documents conflict, the following order applies to the conflicting matter unless a written agreement expressly says otherwise:
A signed or electronically accepted special service agreement or Order.
The accepted quotation or checkout record.
The applicable plan-specific terms accepted by the Client.
The Clear Payment Terms for payment-specific matters.
These Terms & Conditions.
General marketing, FAQ, or informational website copy.
Mandatory law applies regardless of the order above.
5. Core Responsibility Principle
MySiteCare sells clearly allocated website responsibility.
Website ownership and ongoing technical responsibility are separate concepts.
Depending on the selected plan, the Client may:
Buy and take ownership of a website.
Purchase basic maintenance while retaining responsibility for troubleshooting and issue resolution.
Delegate covered technical responsibility to MySiteCare.
Purchase priority-level responsibility service.
The selected plan determines what MySiteCare accepts responsibility for and what remains the Client's responsibility.
Responsibility is not implied beyond the accepted scope.
6. Service Models
MySiteCare offers four main EU / international service models.
Website Ownership
MySiteCare builds the agreed website and hands over the complete standalone website package after full payment. Deployment and launch are the Client's own responsibility unless Assisted Setup & Launch is separately purchased.
After handover, ongoing responsibility belongs to the Client unless another service is purchased.
Maintenance Only
MySiteCare provides the maintenance services expressly included in the Maintenance Only plan.
The Client remains responsible for troubleshooting, issue resolution, and anything not included in the plan.
Responsibility Plan
MySiteCare accepts covered technical responsibility as described in the Responsibility Plan and accepted scope.
Priority & Reputation Care
Priority & Reputation Care includes the Responsibility Plan, with priority handling, proactive checks, manual review, and additional attention where included.
7. Website Ownership
The Website Ownership plan is a one-time service.
Under this model, MySiteCare builds the agreed website and, after all required payment has been received, provides the agreed transferable website deliverables, files, access, and handover materials identified in the accepted Order.
The standard Website Ownership delivery is the complete standalone website package. It does not include initial launch assistance unless Assisted Setup & Launch is separately purchased and identified in the accepted Order.
Where Assisted Setup & Launch has been separately purchased, and subject to the Client providing the required domain, registrar, hosting, DNS, and other required access, MySiteCare may reasonably assist with:
Connecting the agreed domain.
Assisting with DNS setup.
Deploying the completed website to an agreed compatible hosting environment.
Checking that the website is publicly reachable at handover.
Initial launch assistance, where purchased, is delivered as part of the separate Assisted Setup & Launch service — not the base Website Ownership delivery.
It is not ongoing hosting, monitoring, maintenance, updates, backups, support, troubleshooting, repairs, security management, content changes, new functionality, or ongoing website responsibility.
After handover, ongoing responsibility transfers to the Client unless another MySiteCare service is active.
Future work requires either:
An applicable active MySiteCare care plan.
A separately quoted and accepted paid service.
Ownership transfer covers only the agreed transferable deliverables.
MySiteCare background materials, reusable tools, internal systems, frameworks, automation, admin platforms, customer portals, know-how, and third-party licensed materials are handled under Section 19.
8. Maintenance Only
Maintenance Only is a monthly subscription for routine technical maintenance.
Unless the accepted Order says otherwise, Maintenance Only includes:
Hosting for the covered website, subject to standard plan limits and accepted scope.
Core system updates.
Regular backups.
Maintenance Only does not include:
Monitoring.
Issue diagnosis.
Repair work.
Fixing breakages.
Emergency response.
Ongoing technical responsibility.
Website ownership purchase.
Rent-to-own rights.
Unlimited support.
New development.
MySiteCare is responsible for performing the maintenance services expressly included in the plan.
The Client remains responsible for troubleshooting, issue resolution, and other website responsibilities that are not included.
Maintenance Only payments are service fees.
They do not purchase, finance, or progressively transfer website ownership.
If the Client already owns the website or materials being maintained, that existing ownership remains with the Client.
9. Responsibility Plan
The Responsibility Plan is a monthly subscription for covered website responsibility.
Under the Responsibility Plan, MySiteCare accepts responsibility for the covered technical services expressly included in the plan and accepted scope.
Where a covered website issue occurs, the Client may contact MySiteCare rather than troubleshoot the issue independently.
Unless the accepted Order says otherwise, the Responsibility Plan may include:
Website included for use while subscribed, or approved takeover where technically suitable.
Hosting, updates, and backups.
Uptime and system-issue monitoring.
Covered fixes for update-related or system-related breakages.
One technical point of contact for covered issues.
Up to 30 minutes of small website edits per calendar month.
The Responsibility Plan does not include:
Marketing services.
Advertising management.
SEO services or ranking guarantees.
Major redesigns.
New pages unless separately agreed.
New functionality unless separately agreed.
Integrations unless separately agreed.
Unlimited edits.
Work outside the agreed website scope.
Automatic ownership transfer.
Business results.
Website Use Under the Responsibility Plan
If MySiteCare builds a subscription website under the Responsibility Plan, the Client receives the right to use the applicable website while the plan remains active and paid.
That usage right does not transfer ownership.
If MySiteCare takes over an existing website or materials already owned by the Client, the Client keeps those pre-existing ownership rights.
The Responsibility Plan does not make MySiteCare the owner of the Client's pre-existing website, domain, content, logo, business materials, customer data, or other Client Materials.
Subscription Payments and Ownership
Subscription payments are service fees.
They are not instalments toward Website Ownership.
They do not finance, purchase, progressively transfer, or automatically create website ownership.
They do not create fractional ownership.
They do not create stored ownership credit.
EU / international Responsibility Plan subscriptions do not include an ownership-conversion benefit unless the accepted Order expressly says otherwise.
10. Priority & Reputation Care
Priority & Reputation Care is a monthly subscription for clients who need higher-priority handling of covered website issues.
It includes the Responsibility Plan, plus additional Priority services included in the accepted scope.
Unless the accepted Order says otherwise, Priority & Reputation Care may include:
Everything included in the Responsibility Plan.
Priority handling for covered issues.
Priority escalation where appropriate.
Proactive checks and manual reviews.
Additional reliability checks.
Additional presentation checks.
Higher-touch oversight for reputation-sensitive websites.
Priority & Reputation Care does not include:
Marketing services.
Advertising management.
SEO services.
Traffic guarantees.
Major redesigns.
New pages unless separately agreed.
New features unless separately agreed.
Integrations unless separately agreed.
Guaranteed uptime.
Guaranteed resolution time unless a specific service level agreement is agreed in writing.
Automatic ownership transfer.
Priority means faster handling and additional attention for covered issues.
It does not mean every issue is covered.
It does not mean every issue can be fixed immediately.
It does not guarantee uninterrupted availability or a fixed resolution time unless a specific service level is expressly stated in the accepted Order.
Priority payments are service fees.
They do not purchase, finance, or progressively transfer MySiteCare-created website ownership.
EU / international Priority subscriptions do not include an ownership-conversion benefit unless the accepted Order expressly says otherwise.
11. Scope and Additional Work
Each service includes only the work expressly stated in the accepted Order, quotation, checkout record, plan description, invoice, or written agreement.
Anything not included is excluded by default.
Additional work may include:
New pages.
New features.
Redesigns.
Integrations.
Advanced forms.
Custom functionality.
Migration work.
Emergency recovery.
Restoration after non-payment.
Major content changes.
Branding work.
Marketing work.
SEO work.
Paid advertising.
Third-party setup beyond the accepted scope.
Additional work requires a separate quotation, written approval, or accepted Order before it begins.
MySiteCare may decline work outside its service scope.
12. Edit Policy
Where small edits are included, they are limited to the amount stated in the selected plan.
For the standard Responsibility Plan and Priority & Reputation Care plan, included edits are limited to up to 30 minutes per calendar month, unless the accepted Order says otherwise.
Included edit time:
Does not roll over.
Has no cash value.
Cannot be transferred to another website or month.
Applies only to small, non-structural, website-related changes.
Does not include redesign, new pages, integrations, new functionality, or major content production.
Additional edit work may be quoted separately.
13. Client Responsibilities
The Client is responsible for:
Providing accurate and complete information.
Providing required access, content, approvals, and instructions.
Reviewing work promptly.
Keeping contact and billing details current.
Securing Client-controlled credentials.
Maintaining control of Client-owned accounts where appropriate.
Ensuring that Client-provided content is lawful and accurate.
Ensuring that Client-provided images, logos, copy, trademarks, and materials may lawfully be used.
Complying with applicable laws relating to the Client's business and website content.
Not making unauthorised changes that interfere with MySiteCare's work or systems.
Not using the website or services for unlawful, abusive, fraudulent, harmful, or infringing activity.
MySiteCare is not responsible for delays, failures, errors, or additional work caused by incomplete information, unavailable access, Client delay, unauthorised changes, unlawful content, or instructions outside the accepted scope.
This does not remove MySiteCare's responsibility for its own agreed obligations.
14. Domains, Accounts, Hosting, and Access
Client-owned domains, registrar accounts, email accounts, payment accounts, social accounts, business accounts, customer data, and other Client-controlled external assets remain the Client's property.
Where practical, Client domains should be registered in the Client's own name or Client-controlled account.
MySiteCare may receive delegated access solely to provide the agreed services.
MySiteCare-owned infrastructure, systems, subscriptions, hosting environments, admin tools, customer portals, automation, or accounts are not transferred merely because they support a Client website.
The accepted Order should identify which accounts, credentials, files, hosting access, admin access, and handover items are included.
MySiteCare may refuse to share credentials or access that would expose other clients, internal systems, security-sensitive infrastructure, proprietary tools, or third-party services not intended for transfer.
15. Hosting, Backups, Monitoring, and Security
Hosting, backups, monitoring, maintenance, and security-related services are included only where stated in the selected plan or accepted Order.
Backups are not permanent storage unless expressly agreed.
Backup availability may depend on:
The selected plan.
Hosting provider limits.
Backup frequency.
Retention period.
Storage availability.
Payment status.
Third-party systems.
Technical failure.
Deletion, overwrite, or expiry.
Monitoring means the monitoring expressly included in the selected plan.
It does not guarantee that every issue will be detected immediately or that every issue can be prevented.
Security-related work reduces risk but does not guarantee that the website cannot be hacked, attacked, infected, interrupted, misused, or damaged.
The Client should maintain appropriate business continuity arrangements for its own business.
16. Third-Party Services
Websites often depend on third-party services, including:
Hosting providers.
Domain registrars.
DNS providers.
Email providers.
Payment processors.
Plugins.
Themes.
APIs.
Analytics tools.
Maps or embedded services.
External platforms.
Internet providers.
Browser, device, or operating-system vendors.
MySiteCare does not control the independent operation, availability, policies, pricing, updates, or continued functionality of third-party services outside its reasonable control.
MySiteCare is not responsible for an outage, change, limitation, price increase, suspension, discontinuation, or failure originating solely from an independent third party and outside MySiteCare's reasonable control.
Where management, configuration, monitoring, troubleshooting, or recovery relating to a third-party service is included in the selected plan, MySiteCare remains responsible for performing those agreed activities with reasonable care.
Nothing in this section excludes MySiteCare's responsibility for its own configuration error, implementation error, breach of accepted scope, intentional misconduct, gross fault where such exclusion is prohibited, or liability that applicable law does not permit MySiteCare to exclude.
17. Payment, Billing, and Taxes
Prices are stated in the applicable plan, Order, quotation, checkout record, or invoice.
Subscription fees are payable in advance unless otherwise agreed.
One-time work is payable according to the accepted Order, quotation, invoice, or payment schedule.
Prices exclude taxes unless expressly stated otherwise.
Applicable VAT, reverse-charge treatment, or other taxes will be determined according to the Client's status, location, the nature of the service, the seller setup, and applicable law, and will be reflected on the applicable Order, checkout, or invoice where required.
Blanket VAT wording should not be treated as final until MySiteCare's EU / international VAT and invoicing setup has been verified.
The Client is responsible for providing accurate billing details, business details, VAT details where applicable, and payment information.
Payment rules, failed-payment rules, grace periods, refunds, credits, suspension, reactivation, termination for non-payment, and deletion or retention after non-payment are further explained in the applicable Clear Payment Terms.
18. Suspension and Reactivation
If payment becomes overdue, MySiteCare may issue payment reminders and may suspend affected services according to the applicable Clear Payment Terms, accepted Order, invoice, payment notice, or written agreement.
Affected services may include:
Hosting.
Monitoring.
Maintenance.
Updates.
Support.
Edit requests.
Customer portal access.
Website availability.
Backup services.
Priority handling.
Other services linked to the unpaid account.
Immediate restriction, suspension, or termination may apply where reasonably necessary because of:
Fraud.
Chargeback.
Payment reversal.
Abuse.
Security risk.
Unlawful activity.
Harmful content.
Infrastructure risk.
Third-party provider requirement.
Legal or regulatory requirement.
Suspended services may resume after payment is resolved, but reactivation is not always instant.
Reactivation may require payment of overdue amounts, restoration work, third-party reconnection, technical review, new setup, updated pricing, or a new accepted Order.
19. Cancellation and Termination
Monthly subscriptions continue until cancelled, terminated, replaced, or changed according to the accepted Order and applicable Terms.
Unless the accepted Order says otherwise, the Client may cancel a monthly subscription before the next renewal date, with cancellation effective at the end of the current paid billing period.
Cancellation does not automatically refund a billing period that has already started.
Cancellation does not remove amounts already due.
Cancellation does not automatically transfer website ownership.
MySiteCare may terminate or suspend services for non-payment, breach of these Terms, unlawful activity, abuse, security risk, repeated failure to provide required access or instructions, or other reasons stated in the accepted Order or Terms.
Client-Owned Website or Materials
If MySiteCare takes over, maintains, hosts, or supports a website or materials already owned by the Client, termination does not remove the Client's pre-existing ownership rights.
The Client continues to own its own domain, logo, content, business materials, customer data, and pre-existing website materials, subject to any third-party terms or access arrangements.
MySiteCare-Created Subscription Website
If the website was a MySiteCare-created subscription website and ownership was never transferred, the Client does not automatically receive the MySiteCare-created website deliverables after cancellation or termination.
Use rights may end when the subscription ends, unless an accepted Order or written transfer says otherwise.
Services After Termination
Hosting, monitoring, maintenance, updates, support, edits, priority handling, backups, and covered fixes stop when the paid service ends unless another plan or written agreement applies.
Post-termination access, exports, backups, deletion, retention, and reactivation are governed by the accepted Order, Clear Payment Terms, Privacy Notice, data-processing terms, provider limits, and applicable law.
20. Intellectual Property
Website ownership, copyright, licence rights, access rights, and handover rights depend on the selected plan and accepted Order.
Client Materials
Client Materials remain the Client's property.
Client Materials may include:
Business names.
Trademarks.
Logos.
Client-provided copy.
Client-provided photos.
Client-provided videos.
Client data.
Customer data.
Domain names.
Pre-existing website materials.
Client-controlled accounts.
Other materials supplied by or already owned by the Client.
Taking over an existing Client-owned website does not transfer that pre-existing ownership to MySiteCare.
MySiteCare Background Materials
MySiteCare Background Materials remain MySiteCare's property unless expressly transferred in writing.
These may include:
Reusable code.
Frameworks.
Templates.
Internal utilities.
Automation.
Admin systems.
Customer portals.
Hosting infrastructure.
Internal processes.
Know-how.
Documentation.
Tools used across multiple clients.
Non-client-specific components.
Third-Party Materials
Third-party software, plugins, themes, libraries, fonts, media, APIs, stock assets, platforms, and other third-party materials remain subject to their own licences and terms.
MySiteCare cannot transfer more rights than it legally has.
Website Ownership Deliverables
Under Website Ownership, MySiteCare transfers the agreed transferable deliverables identified in the accepted Order and handover record after full payment.
The transfer does not include MySiteCare Background Materials or third-party materials unless expressly stated and legally transferable.
Subscription Website Rights
Under subscription plans, the Client receives only the usage rights stated in the selected plan and accepted Order.
Subscription payments do not automatically transfer ownership of MySiteCare-created deliverables.
21. Portfolio Use
Unless the Client and MySiteCare agree otherwise in writing, MySiteCare may identify and display publicly available portions of completed non-confidential work for reasonable portfolio purposes after launch.
MySiteCare will not knowingly disclose:
Client confidential information.
Private administrative interfaces.
Credentials.
Non-public technical details.
Customer data.
Private analytics.
Non-public business information.
Security-sensitive information.
Reputation-sensitive clients may request a portfolio-use restriction in the accepted Order.
22. Confidentiality
Each party must keep confidential non-public commercial, technical, security, operational, financial, and business information received from the other party.
Confidential information may be used only to perform, receive, administer, support, enforce, or document the services.
This duty does not apply to information that:
Is already public through no breach.
Was already lawfully known.
Is independently developed without use of confidential information.
Is lawfully received from another source.
Must be disclosed by law, court order, regulator, tax authority, or other lawful requirement.
The party required to disclose confidential information should, where legally permitted and practical, give reasonable notice to the other party.
23. Privacy and Data Processing
Personal data is processed as described in MySiteCare's Privacy Notice and Cookie Notice.
Where applicable, MySiteCare processes personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation, and other applicable data-protection laws.
MySiteCare may act as a controller for its own business, account, billing, contact, security, analytics, and service-administration data.
Where MySiteCare processes personal data on behalf of a Client through hosting, backups, maintenance, technical access, support, or management of a Client website, MySiteCare may act as a processor.
Where processor obligations apply, a separate Data Processing Agreement or data-processing terms may be required.
The Client remains responsible for ensuring that the Client's website, content, forms, notices, cookies, tracking tools, and customer-data practices comply with applicable privacy and data-protection requirements, except for obligations expressly accepted by MySiteCare in writing.
24. No Marketing or Business Guarantees
MySiteCare provides website services and clearly defined technical responsibility.
MySiteCare does not sell or guarantee:
Traffic.
Leads.
Sales.
Revenue.
Profit.
Conversions.
Search-engine rankings.
Advertising performance.
Marketing outcomes.
Business results.
A working website can support a business.
It does not guarantee business success.
25. Liability
To the extent permitted by applicable law, MySiteCare is liable only for direct losses caused by MySiteCare's breach of the accepted agreement.
MySiteCare is not liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, loss of revenue, loss of goodwill, loss of opportunity, business interruption, loss of data, or loss caused by third-party services, except where such exclusion is not permitted by applicable law.
Except for liability that cannot lawfully be excluded or limited, MySiteCare's aggregate contractual liability relating to a subscription service will not exceed the fees actually paid by the Client for the affected service during the six months preceding the event giving rise to the claim.
For Website Ownership or other one-time work, MySiteCare's aggregate contractual liability will not exceed the fees actually paid for the affected one-time project.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross fault where such exclusion is prohibited, death or personal injury where liability cannot lawfully be excluded, mandatory statutory liability, or any other liability that applicable law does not permit MySiteCare to exclude or limit.
The Client is responsible for maintaining appropriate business continuity, data-retention, insurance, legal, tax, and operational arrangements for its own business.
26. Events Outside Reasonable Control
MySiteCare is not responsible for delay or failure caused by events outside its reasonable control.
These may include:
Major internet outages.
Data-centre or infrastructure failures.
Third-party provider outages.
DNS or registrar failures.
Power or utility failures.
Natural disasters.
War, civil unrest, strikes, or government action.
Widespread cyberattacks.
Platform shutdowns.
Legal or regulatory orders.
Payment-provider disruption.
Client delay or missing access.
This section does not excuse MySiteCare from ordinary agreed responsibilities that remain reasonably within its control.
27. Changes to These Terms
MySiteCare may update these Terms prospectively.
Updated Terms apply to new Orders from their effective date.
Changes do not retroactively alter completed transactions or accrued rights.
For active subscriptions, material changes affecting the service, price, Client obligations, ownership rules, payment rules, or liability terms will be communicated through email, account notice, website notice, or another reasonable channel before taking effect.
Unless a change is required sooner by law, regulation, security, third-party infrastructure, or urgent operational necessity, material commercial changes will normally take effect from a future renewal period.
Where required by applicable law or the accepted agreement, the Client may cancel before a material change takes effect.
MySiteCare may keep records of the Terms version accepted for each Order or subscription.
28. Complaints and Dispute Escalation
If the Client has a complaint or dispute about billing, service scope, suspension, cancellation, ownership, access, data, or service quality, the Client should contact MySiteCare first.
The message should include:
Client name.
Business name.
Website or account involved.
Plan or Order involved.
Invoice or payment reference if relevant.
Description of the issue.
Requested resolution.
MySiteCare will review the issue and respond through a reasonable internal process.
Both parties should attempt to resolve disputes in good faith before starting formal proceedings, unless urgent legal action is reasonably necessary.
29. Governing Law and Jurisdiction
For business-to-business contracts, unless the accepted Order says otherwise, these Terms are intended to be governed by Belgian law, excluding conflict-of-law rules to the extent a choice of law is validly permitted.
For contracts concluded exclusively between businesses, disputes shall be submitted to the competent Belgian courts identified in the applicable Order or otherwise determined under applicable jurisdiction rules, unless the accepted written agreement says otherwise.
Nothing in this section excludes or overrides any mandatory law, mandatory jurisdiction rule, consumer protection, data-protection right, or other legal rule that cannot validly be excluded by agreement.
If MySiteCare accepts a consumer customer, different mandatory consumer-law and jurisdiction rules may apply.
30. Contact
For questions about these Terms, contact:
MySiteCare Website Application Services Email: info@mysitecare.eu Phone: +63 931 825 9615
Practical Summary
MySiteCare is for business and professional clients.
Website ownership and ongoing responsibility are separate.
Website Ownership is a one-time build and handover service. Launch assistance is a separate, optional Assisted Setup & Launch service.
Maintenance Only covers routine technical basics.
Responsibility Plan covers agreed technical responsibility while active and paid.
Priority & Reputation Care adds priority handling and more proactive attention for covered issues.
Subscription payments are service fees.
EU / international subscriptions do not include Philippine-style ownership conversion unless the accepted Order expressly says otherwise.
Client-owned websites, domains, content, logos, accounts, and data remain the Client's property.
MySiteCare-created subscription websites do not automatically transfer to the Client after cancellation.
No marketing, traffic, ranking, sales, or business-result guarantees are promised.
Payment, suspension, termination, ownership, and access rules should be consistent across the accepted Order, plan page, Clear Payment Terms, and these Terms.