Responsibility depends on the selected plan and accepted scope. Some responsibilities belong to MySiteCare, some remain with the Client, and some depend on third-party providers.
Payments, Previews, Ownership and Service Continuity
This page explains, in plain language, how MySiteCare payments, service availability, previews, website access, ownership, suspension, cancellation, reactivation, refunds, and post-termination handling normally work.
It is written for business and professional clients.
This page is a practical explanation. It does not replace the applicable Order, quotation, invoice, checkout record, plan terms, Data Processing Agreement where applicable, or full Terms & Conditions.
If there is a conflict, the governing contract documents apply, subject always to mandatory law.
Short Version
Payments, Previews and Service Continuity
MySiteCare works best when payment, ownership, access, and responsibility are clear before the service begins.
This page explains the normal payment rules in plain English.
Payments
Monthly subscriptions are normally billed and payable in advance for the upcoming service period.
One-time services are payable according to the accepted Order, quotation, invoice, or payment schedule.
Website Ownership, agreed transferable files, and final handover are not completed until the amounts required for transfer have been paid.
Applicable VAT, reverse-charge treatment, or other tax treatment depends on the Client's location, tax status, service type, seller setup, and applicable transaction rules, and will be shown where required in the applicable Order, checkout, or invoice.
If Payment Becomes Overdue
We do not normally shut a website down immediately after one ordinary failed payment.
If required payment becomes overdue and remains unresolved, affected paid services may be restricted in stages.
This can include pausing edits or support, suspending monitoring or maintenance, suspending MySiteCare-provided hosting, taking the website offline, and eventually terminating the affected subscription.
Immediate restriction may apply where reasonably necessary because of fraud, chargeback, payment reversal, abuse, unlawful activity, security risk, or urgent infrastructure protection.
Standard Overdue Timeline
Unless the accepted Order says otherwise, the standard subscription timeline is:
Day 1: payment becomes overdue.
Days 1 to 3: MySiteCare may send reminders and allow time for the payment issue to be resolved.
Day 4: support, edits, monitoring, maintenance, updates, or other non-critical paid services may be suspended.
Day 7: MySiteCare-provided hosting may be suspended and the website may go offline.
Day 14: the affected subscription may be terminated if payment remains unresolved.
30 days after termination: MySiteCare-hosted operational files, environments, or backups may become eligible for deletion where legally permitted and where no longer required for a valid retention purpose.
If Services Are Suspended
A lawful payment-related suspension can mean that hosting, maintenance, monitoring, updates, support, edits, backups, priority handling, or other paid services stop.
MySiteCare is not responsible for service interruption or resulting business impact that arises directly because paid services were properly suspended or terminated following unresolved non-payment, except to the extent liability cannot legally be excluded or the loss results from MySiteCare's own separate breach.
Reactivation is not always instant.
Third-party services, hosting, domains, licences, infrastructure, or other systems may require processing time, reconnection, payment, technical review, or additional restoration work.
Previews
Preview and concept websites are temporary evaluation environments.
They are not production websites.
They do not create ownership rights.
They do not include ongoing hosting, maintenance, monitoring, support, or continued availability unless separately agreed.
Preview links may expire, change, be restricted, or be removed.
A preview does not require MySiteCare to continue development unless a service agreement is accepted.
Ownership and Access
Website ownership depends on the selected service and accepted Order.
A Client keeps ownership rights it already has in its own domain, content, trademarks, data, accounts, and pre-existing website materials.
A MySiteCare-created subscription website does not automatically become Client property through monthly payments.
International subscription payments are service fees.
They do not purchase, finance, progressively transfer, or create automatic ownership rights unless the accepted Order expressly says otherwise.
Website Ownership transfers only the agreed transferable deliverables after the applicable payment and handover requirements are completed.
Refunds
Fees for a billing period that has already begun are generally non-refundable where the contracted service has been made available or performed.
One-time work already performed, started, or committed is generally non-refundable to the extent of work completed or non-recoverable costs incurred.
This does not remove any refund, credit, correction, re-performance, cancellation right, damages, or other remedy required by applicable law or arising from billing error, duplicate payment, agreed cancellation, or MySiteCare's failure to provide an agreed paid service.
Additional Work
Work outside the accepted paid scope is not automatically included.
Additional work requires a separate agreement, accepted quotation, or written approval before it becomes part of the service.
Responsibility is never assumed beyond the accepted scope.
In Plain English
Payment keeps paid services active.
Previews are temporary.
Ownership depends on the selected service.
Client-owned assets remain Client-owned.
Subscription payments do not automatically buy MySiteCare-created website ownership.
If payment remains unresolved, affected paid services can be suspended, terminated, and eventually removed according to the payment timeline.
In-Depth Version
1. Purpose of This Page
This page explains how MySiteCare handles:
Payments.
Billing.
Failed payments.
Overdue invoices.
Suspension.
Termination.
Reactivation.
Preview websites.
One-time work.
Subscription services.
Website ownership.
Website access.
Backups and retention.
Refunds and credits.
Additional work.
Payment disputes.
The purpose is to prevent confusion before it becomes a problem.
2. How This Page Relates to the Terms
This page is a plain-language explanation of MySiteCare's standard payment and service-continuity rules.
It does not replace the Terms & Conditions.
It does not replace an accepted Order, quotation, invoice, checkout record, special written agreement, Data Processing Agreement, or plan-specific service description.
If there is a conflict, the order of priority stated in the Terms & Conditions applies.
Mandatory law applies regardless of this page.
3. Business and Professional Clients
The EU / international MySiteCare service is intended for businesses, self-employed professionals, organisations, and clients purchasing for professional or commercial purposes.
If MySiteCare expressly accepts a consumer customer, additional consumer-law rights, withdrawal rights, disclosures, and payment rules may apply.
This page should not be used as the only payment document for consumer sales without legal review.
4. Prices, Taxes and Invoices
Prices are stated in the applicable plan, Order, quotation, checkout record, or invoice.
Applicable VAT, reverse-charge treatment, or other tax treatment depends on the Client's location, tax status, service type, seller setup, and applicable transaction rules.
Where required, applicable taxes or tax treatment will be shown in the applicable Order, checkout, or invoice.
The Client is responsible for providing accurate billing details, business details, tax details, VAT details where applicable, and payment information.
5. Subscription Billing
Monthly subscriptions are normally billed and payable in advance for the upcoming service period.
A subscription continues until cancelled, terminated, replaced, or changed according to the accepted Order and Terms.
A billing period that has already started is normally treated as an active service period.
Cancellation normally takes effect at the end of the current paid billing period unless the accepted Order says otherwise.
6. One-Time Work
One-time work is payable according to the accepted Order, quotation, invoice, or payment schedule.
For Website Ownership, ownership handover and release of agreed transferable deliverables do not occur until all amounts required for transfer have been paid.
MySiteCare may pause work, withhold final delivery, or withhold handover if required payment is overdue.
This does not remove any remedy that applies if MySiteCare fails to provide an agreed paid service.
7. Website Ownership Handover
Website Ownership is a one-time build and handover service.
After the required payment has been received, MySiteCare will provide the agreed transferable website deliverables, files, access, and handover materials identified in the accepted Order.
Initial launch assistance is not part of standard Website Ownership delivery. It is available as the separate, optional Assisted Setup & Launch service, priced and delivered independently.
Where purchased, Assisted Setup & Launch may include reasonable help with domain connection, DNS setup, deployment to a compatible hosting environment, and checking that the website is publicly reachable at launch.
Assisted Setup & Launch, where purchased, is delivered as its own separate one-time service.
It is not ongoing hosting, monitoring, maintenance, updates, backups, technical support, troubleshooting, repairs, security management, edits, or future website responsibility.
After handover, ongoing website responsibility belongs to the Client unless another MySiteCare service is purchased.
8. Subscription Websites and Usage Rights
Some subscription plans may include a MySiteCare-created website for use while the subscription remains active and paid.
That usage right is not the same as ownership.
Subscription payments are service fees.
They do not purchase, finance, progressively transfer, or automatically create ownership rights in MySiteCare-created website deliverables.
They do not create fractional ownership.
They do not create stored ownership credit.
They do not create rent-to-own rights unless the accepted Order expressly says otherwise.
The EU / international service does not include the Philippine ownership-conversion program unless an accepted Order expressly creates a separate euro-denominated conversion benefit.
9. Existing Client-Owned Websites
If MySiteCare takes over, maintains, hosts, supports, or manages a website or materials already owned by the Client, the Client keeps those pre-existing ownership rights.
The Client's domain, logo, trademarks, business content, customer data, Client-provided photos, Client-provided copy, and pre-existing website materials remain subject to the Client's ownership and applicable third-party terms.
Starting a Maintenance, Responsibility, or Priority subscription does not transfer Client-owned website property to MySiteCare.
MySiteCare may receive delegated access only to provide the agreed services.
10. What Counts as a Payment Problem
A payment problem may include:
Failed payment.
Rejected payment.
Cancelled payment method.
Cancelled mandate where applicable.
Overdue invoice.
Unpaid renewal.
Payment reversal.
Chargeback.
Disputed transaction.
Fraud-risk payment.
Partial payment where full payment is required.
Incorrect billing details that prevent payment processing.
A good-faith billing dispute does not automatically waive payment obligations.
MySiteCare will review reported billing errors before taking avoidable enforcement action where reasonably practicable.
Fraud, chargebacks, payment reversals, abuse, unlawful activity, or security risks may be handled more urgently.
11. Standard Overdue Timeline
Unless the accepted Order, invoice, or written agreement says otherwise, the standard timeline for overdue subscription payments is:
Day 1: Payment Overdue
The payment is overdue.
MySiteCare may send a payment reminder.
The Client should resolve the payment issue promptly.
Days 1 to 3: Payment Resolution Period
MySiteCare may continue attempting payment collection or may ask the Client to update payment details.
During this period, service may continue, but the account is overdue.
Day 4: Service Restrictions May Begin
If the payment remains unresolved, MySiteCare may restrict or suspend affected paid services.
This may include:
Support.
Edits.
Monitoring.
Maintenance.
Updates.
Priority handling.
Non-critical technical work.
Customer portal features.
Other services linked to the unpaid account.
Day 7: Hosting May Be Suspended
If payment remains unresolved, MySiteCare-provided hosting may be suspended.
The website may become unavailable or go offline.
Third-party services connected to the website may also stop working if they depend on the suspended service.
Day 14: Subscription May Be Terminated
If payment remains unresolved, MySiteCare may terminate the affected subscription.
Termination ends the active service relationship for the affected plan unless another written agreement applies.
30 Days After Termination: Deletion Eligibility
Thirty days after termination, MySiteCare-hosted operational files, environments, and backups may become eligible for deletion where legally permitted and where no longer required for a valid retention purpose.
After deletion, recovery is not guaranteed.
12. Immediate Restriction Cases
MySiteCare may restrict, suspend, or terminate services sooner where reasonably necessary because of:
Fraud.
Chargeback.
Payment reversal.
Abuse.
Security risk.
Unlawful activity.
Harmful content.
Infrastructure risk.
Third-party provider requirement.
Legal or regulatory requirement.
Serious breach of the Terms.
Risk to other clients, systems, providers, or users.
Immediate restriction should be used for genuine risk situations, not as the normal response to one ordinary failed payment.
13. Effects of Suspension
Suspension may affect only the unpaid or affected service, or it may affect related services that depend on the unpaid service.
Depending on the plan and systems involved, suspension may mean:
Hosting stops.
The website goes offline.
Monitoring stops.
Updates stop.
Backups stop.
Support stops.
Edits stop.
Priority handling stops.
Portal access is restricted.
Connected technical services stop working.
Recovery work is paused.
New work is not started.
A suspended website may remain unavailable until payment is resolved and the service is reactivated.
14. Responsibility During Suspension
MySiteCare is not responsible for service interruption or resulting business impact that arises directly because paid services were properly suspended or terminated following unresolved non-payment.
This does not exclude responsibility that cannot lawfully be excluded.
This does not exclude responsibility for MySiteCare's own separate breach, gross fault where exclusion is prohibited, intentional misconduct, billing error, or failure to follow an agreed payment process where that causes loss.
15. Reactivation After Suspension
Services may resume after payment is resolved, but reactivation is not always immediate.
Reactivation may require:
Payment of overdue amounts.
Payment of reactivation or restoration costs where applicable and agreed.
Updated payment details.
Third-party provider processing.
Hosting reconnection.
Domain or DNS correction.
Licence renewal.
Backup restoration.
Technical review.
Security review.
New setup work.
Updated pricing.
A new accepted Order.
If a service has already been terminated, reactivation is not guaranteed.
MySiteCare may require a new review before restarting the service.
16. Cancellation by the Client
Unless the accepted Order says otherwise, a Client may cancel a monthly subscription before the next renewal date.
Cancellation normally becomes effective at the end of the current paid billing period.
Cancellation does not automatically refund a billing period already started.
Cancellation does not remove amounts already due.
Cancellation does not automatically transfer ownership of a MySiteCare-created subscription website.
Cancellation does not remove Client ownership of Client-owned assets, domains, content, data, or pre-existing website materials.
17. Termination by MySiteCare
MySiteCare may terminate a service according to the Terms, accepted Order, or payment timeline.
Termination may occur because of:
Continued non-payment.
Serious breach of the Terms.
Unlawful activity.
Abuse.
Security risk.
Fraud or suspected fraud.
Chargeback or payment reversal.
Repeated failure to provide required access or instructions.
Unsupported technical environment.
Third-party provider issue that prevents continued service.
Other valid reason stated in the accepted Order or Terms.
Where practical, ordinary termination should be preceded by notice through the Client's registered email address or account channel.
Immediate restriction or termination may apply in the urgent cases described above.
18. What Happens When a Subscription Ends
When a subscription ends:
Hosting may stop.
Monitoring stops.
Maintenance stops.
Updates stop.
Support stops.
Edit allowances stop.
Priority handling stops.
Covered fixes stop.
Customer portal access may be restricted.
MySiteCare responsibility for the affected subscription ends.
MySiteCare-created subscription website use rights may end.
Operational files and backups enter the applicable retention or deletion process.
A subscription ending is not the same as a Website Ownership handover.
A MySiteCare-created subscription website does not automatically become Client property when the subscription ends.
19. What the Client Can Take
What the Client can take depends on the selected service, accepted Order, ownership status, data-processing terms, and applicable law.
Client-Owned Assets
The Client keeps ownership rights it already has in Client-owned assets, such as:
Domain names.
Trademarks.
Logos.
Client-provided copy.
Client-provided photos.
Client-provided business information.
Client customer data.
Client-owned accounts.
Pre-existing website materials.
Other materials the Client already owned.
Website Ownership Deliverables
Under Website Ownership, the Client receives the agreed transferable website deliverables after the applicable payment and handover requirements are completed.
MySiteCare Subscription Deliverables
MySiteCare-created subscription deliverables are not automatically transferred when a subscription ends.
A separate written ownership transfer is required unless the accepted Order says otherwise.
Exportable Data
Where export is available under the selected plan, applicable data-processing terms, or applicable law, the Client should request the export before the applicable deletion date.
Exports may not include MySiteCare internal systems, reusable tools, infrastructure, proprietary components, admin platforms, or third-party materials that cannot be transferred.
20. Access and Credentials
Access depends on the selected service and accepted Order.
MySiteCare is not required to transfer MySiteCare-controlled ownership rights, files, infrastructure credentials, hosting credentials, internal system access, admin tools, or handover access until the applicable payment and handover requirements are satisfied.
This does not remove access or ownership rights the Client already holds independently.
For existing Client-owned websites, the Client may already hold admin, registrar, hosting, or domain access.
MySiteCare may request delegated access to perform agreed work.
MySiteCare may refuse to share credentials or access that would expose other clients, internal systems, security-sensitive infrastructure, proprietary tools, or third-party services not intended for transfer.
21. Backups and Data Retention
Backups are operational recovery tools.
They are not indefinite archive storage unless expressly agreed.
Backup availability may depend on:
The selected plan.
Payment status.
Hosting provider limits.
Backup frequency.
Retention period.
Storage availability.
System condition.
Technical failure.
Deletion, rotation, overwrite, or expiry.
Third-party provider limits.
Following termination, MySiteCare-hosted operational files, environments, and backups may become eligible for deletion after 30 days unless a longer period is required by law, required for a valid retention purpose, or separately agreed in writing.
After that point, recovery is not guaranteed.
Certain invoices, transaction records, security records, contractual records, personal data, tax records, dispute records, and other information may be retained for longer where reasonably necessary for legal obligations, accounting, tax, security, dispute handling, fraud prevention, establishment or defence of legal claims, or another lawful purpose.
Where MySiteCare processes personal data on behalf of a Client as a processor, return, deletion, retention, and assistance obligations should be handled under the applicable Data Processing Agreement or data-processing terms.
22. Preview and Concept Websites
Preview and concept websites are temporary evaluation environments.
They are not production websites.
They are not guaranteed to remain available.
They may be changed, restricted, disabled, expired, or removed.
They may be access-restricted or excluded from search indexing where practical.
A preview website does not:
Create a service contract by itself.
Create ownership rights.
Create hosting rights.
Create support rights.
Create maintenance rights.
Create monitoring rights.
Create continued availability rights.
Reserve future work.
Require MySiteCare to continue development.
Transfer website files or access.
Permit public production use unless expressly agreed.
A paid plan, accepted Order, quotation, or written agreement is required before any preview becomes part of a live paid service.
23. No Obligation From Previews
A preview is provided for evaluation only.
MySiteCare may provide a preview before an agreement is reached, but doing so does not mean:
The Client owns the preview.
The Client may copy or reuse the preview.
MySiteCare must keep the preview online.
MySiteCare must complete a project.
MySiteCare must provide hosting.
MySiteCare must provide support.
MySiteCare must accept the Client.
MySiteCare must continue development without an accepted paid scope.
Preview terms may be modified in the accepted Order.
24. Refunds and Credits
Subscription fees relate to the service period purchased.
Fees for a billing period that has already begun are generally non-refundable where the contracted service has been made available or performed.
Partial months are generally not refunded unless the accepted Order says otherwise or a refund is required by applicable law.
Amounts relating to one-time work already performed, started, or committed are generally non-refundable to the extent of work completed or non-recoverable costs incurred.
This does not limit any refund, credit, correction, re-performance, cancellation right, damages, or other remedy required by applicable law or arising from:
Billing error.
Duplicate payment.
Agreed cancellation.
Failure by MySiteCare to provide an agreed paid service.
Other circumstance where a remedy cannot lawfully be excluded.
Refunds, if approved, may be processed using the original payment method or another reasonable method.
Third-party payment fees, currency conversion costs, bank fees, chargeback fees, platform fees, or taxes may affect the amount or handling of a refund where legally permitted.
25. Good-Faith Billing Disputes
If the Client believes a charge is wrong, the Client should contact MySiteCare promptly.
The message should include:
Client name.
Business name.
Website or account involved.
Invoice number or payment reference.
The amount disputed.
The reason for the dispute.
Any supporting information.
MySiteCare will review the issue.
A good-faith billing dispute does not automatically suspend the Client's payment obligations for undisputed amounts.
Where reasonably practicable, MySiteCare will review reported billing errors before taking avoidable enforcement action.
Fraudulent disputes, chargebacks, payment reversals, or abuse may result in immediate restriction, suspension, termination, or recovery action.
26. No Service Without Accepted Scope
MySiteCare does not provide paid services based on assumptions.
Services, features, access rights, deadlines, responsibilities, deliverables, support, edits, fixes, monitoring, hosting, backups, handover, or ownership rights are included only where stated in the accepted Order, applicable plan, quotation, invoice, Terms, or written agreement.
Informal discussions do not expand the accepted scope unless confirmed in writing.
Work outside the accepted paid scope requires additional agreement where applicable.
Nothing in this rule excludes obligations, rights, or remedies imposed by applicable law.
27. Third-Party Charges
Some website services may depend on third-party providers.
These may include:
Hosting providers.
Domain registrars.
DNS providers.
Email providers.
Payment providers.
Plugins.
Themes.
APIs.
Licences.
Security tools.
Analytics tools.
External platforms.
Third-party charges are not included unless expressly stated in the accepted Order.
If a third-party service increases prices, changes terms, suspends service, withdraws support, or requires migration, additional costs or changes may be required.
MySiteCare is not responsible for independent third-party pricing or policy changes outside its reasonable control.
Where management of a third-party service is included in the selected plan, MySiteCare remains responsible for performing its agreed management work with reasonable care.
28. Taxes
Taxes are handled according to the applicable Order, checkout, invoice, and law.
For EU / international services, tax treatment may depend on:
The Client's country.
The Client's business or consumer status.
The Client's VAT status.
The seller setup.
The type of service.
Whether reverse-charge treatment applies.
Applicable invoicing rules.
Applicable tax law.
Until the EU / international VAT and invoicing setup is verified, public plan pages should avoid blanket statements that may not apply to every transaction.
Use:
Applicable taxes, if any, are shown where required in the applicable Order, checkout, or invoice.
29. Relationship to Privacy and Data Processing
Payment, suspension, termination, hosting, backups, and deletion can involve personal data.
MySiteCare processes personal data according to the applicable Privacy Notice, Cookie Notice, Terms & Conditions, and Data Processing Agreement where applicable.
Where MySiteCare processes personal data on behalf of a Client, post-termination return, deletion, retention, and assistance should follow the applicable data-processing terms.
Commercial deletion of website files does not automatically mean immediate deletion of all invoices, logs, accounting records, security records, contractual records, dispute records, or legally retained personal data.
30. Contact for Payment Questions
For payment, billing, suspension, refund, cancellation, or reactivation questions, contact:
MySiteCare Website Application Services Email: info@mysitecare.eu Phone: +63 931 825 9615
Please include the website, plan, invoice number, payment reference, and a clear description of the issue.
Final Practical Summary
MySiteCare uses clear payment rules so service continuity is predictable.
Monthly services are billed in advance.
One-time handover requires the agreed payment.
If payment becomes overdue, services are restricted in stages.
Ordinary failed payments do not usually mean immediate deletion.
Suspension can make a website unavailable.
Termination can end hosting, support, monitoring, maintenance, and responsibility.
After termination, operational files and backups may become eligible for deletion after the applicable retention period.
Previews are temporary and do not create ownership rights.
Subscription payments are service fees and do not automatically buy website ownership.
Client-owned assets remain Client-owned.
Responsibility depends on the accepted scope.